Google Algorithm Changes for April: Big List Released

As expected, Google has finally released its big list of algorithm changes for the month of April. It’s been an interesting month, to say the least, with not only the Penguin update, but a couple of Panda updates sprinkled in. There’s not a whole lot about either of those on this list, however, which is really a testament to just how many things Google is always doing to change its algorithm – signals (some of them, at least) which could help or hurt you in other ways besides the hugely publicized updates.

We’ll certainly be digging a bit more into some of these in forthcoming articles. At a quick glance, I noticed a few more freshness-related tweaks. Google has also expanded its index base by 15%, which is interesting. As far as Penguin goes, Google does mention: “Keyword stuffing classifier improvement. [project codename "Spam"] We have classifiers designed to detect when a website is keyword stuffing. This change made the keyword stuffing classifier better.”

Keyword stuffing is against Google’s quality guidelines, and was one of the specific things Matt Cutts mentioned in his announcement of the update.

Interestingly, unlike previous lists, there is no mention of Panda whatsoever on this list, though there were 2 known Panda data refreshes during April.

Here’s the list in its entirety:

• Categorize paginated documents. [launch codename "Xirtam3", project codename "CategorizePaginatedDocuments"] Sometimes, search results can be dominated by documents from a paginated series. This change helps surface more diverse results in such cases.
• More language-relevant navigational results. [launch codename "Raquel"] For navigational searches when the user types in a web address, such as [bol.com], we generally try to rank that web address at the top. However, this isn’t always the best answer. For example, bol.com is a Dutch page, but many users are actually searching in Portuguese and are looking for the Brazilian email service, http://www.bol.uol.com.br/. This change takes into account language to help return the most relevant navigational results.
• Country identification for webpages. [launch codename "sudoku"] Location is an important signal we use to surface content more relevant to a particular country. For a while we’ve had systems designed to detect when a website, subdomain, or directory is relevant to a set of countries. This change extends the granularity of those systems to the page level for sites that host user generated content, meaning that some pages on a particular site can be considered relevant to France, while others might be considered relevant to Spain.
• Anchors bug fix. [launch codename "Organochloride", project codename "Anchors"] This change fixed a bug related to our handling of anchors.
• More domain diversity. [launch codename "Horde", project codename "Domain Crowding"] Sometimes search returns too many results from the same domain. This change helps surface content from a more diverse set of domains.
• More local sites from organizations. [project codename "ImpOrgMap2"] This change makes it more likely you’ll find an organization website from your country (e.g. mexico.cnn.com for Mexico rather than cnn.com).
• Improvements to local navigational searches. [launch codename "onebar-l"] For searches that include location terms, e.g. [dunston mint seattle] or [Vaso Azzurro Restaurant 94043], we are more likely to rank the local navigational homepages in the top position, even in cases where the navigational page does not mention the location.
• Improvements to how search terms are scored in ranking. [launch codename "Bi02sw41"] One of the most fundamental signals used in search is whether and how your search terms appear on the pages you’re searching. This change improves the way those terms are scored.
• Disable salience in snippets. [launch codename "DSS", project codename "Snippets"] This change updates our system for generating snippets to keep it consistent with other infrastructure improvements. It also simplifies and increases consistency in the snippet generation process.
• More text from the beginning of the page in snippets. [launch codename "solar", project codename "Snippets"] This change makes it more likely we’ll show text from the beginning of a page in snippets when that text is particularly relevant.
• Smoother ranking changes for fresh results. [launch codename "sep", project codename "Freshness"] We want to help you find the freshest results, particularly for searches with important new web content, such as breaking news topics. We try to promote content that appears to be fresh. This change applies a more granular classifier, leading to more nuanced changes in ranking based on freshness.
• Improvement in a freshness signal. [launch codename "citron", project codename "Freshness"] This change is a minor improvement to one of the freshness signals which helps to better identify fresh documents.
• No freshness boost for low-quality content. [launch codename “NoRot”, project codename “Freshness”] We have modified a classifier we use to promote fresh content to exclude fresh content identified as particularly low-quality.
• Tweak to trigger behavior for Instant Previews. This change narrows the trigger area for Instant Previews so that you won’t see a preview until you hover and pause over the icon to the right of each search result. In the past the feature would trigger if you moused into a larger button area.
• Sunrise and sunset search feature internationalization. [project codename "sunrise-i18n"] We’ve internationalized the sunrise and sunset search feature to 33 new languages, so now you can more easily plan an evening jog before dusk or set your alarm clock to watch the sunrise with a friend.
• Improvements to currency conversion search feature in Turkish. [launch codename "kur", project codename "kur"] We launched improvements to the currency conversion search feature in Turkish. Try searching for [dolar kuru], [euro ne kadar], or [avro kaç para].
• Improvements to news clustering for Serbian. [launch codename "serbian-5"] For news results, we generally try to cluster articles about the same story into groups. This change improves clustering in Serbian by better grouping articles written in Cyrillic and Latin. We also improved our use of “stemming” — a technique that relies on the “stem” or root of a word.
• Better query interpretation. This launch helps us better interpret the likely intention of your search query as suggested by your last few searches.
• News universal results serving improvements. [launch codename "inhale"] This change streamlines the serving of news results on Google by shifting to a more unified system architecture.
• UI improvements for breaking news topics. [launch codename "Smoothie", project codename "Smoothie"] We’ve improved the user interface for news results when you’re searching for a breaking news topic. You’ll often see a large image thumbnail alongside two fresh news results.
• More comprehensive predictions for local queries. [project codename "Autocomplete"] This change improves the comprehensiveness of autocomplete predictions by expanding coverage for long-tail U.S. local search queries such as addresses or small businesses.
• Improvements to triggering of public data search feature. [launch codename "Plunge_Local", project codename "DIVE"] This launch improves triggering for the public data search feature, broadening the range of queries that will return helpful population and unemployment data.
• Adding Japanese and Korean to error page classifier. [launch codename "maniac4jars", project codename "Soft404"] We have signals designed to detect crypto 404 pages (also known as “soft 404s”), pages that return valid text to a browser, but the text only contains error messages, such as “Page not found.” It’s rare that a user will be looking for such a page, so it’s important we be able to detect them. This change extends a particular classifier to Japanese and Korean.
• More efficient generation of alternative titles. [launch codename "HalfMarathon"] We use a variety of signals to generate titles in search results. This change makes the process more efficient, saving tremendous CPU resources without degrading quality.
• More concise and/or informative titles. [launch codename "kebmo"] We look at a number of factors when deciding what to show for the title of a search result. This change means you’ll find more informative titles and/or more concise titles with the same information.
• Fewer bad spell corrections internationally. [launch codename "Potage", project codename "Spelling"] When you search for [mango tea], we don’t want to show spelling predictions like “Did you mean ‘mint tea’?” We have algorithms designed to prevent these “bad spell corrections” and this change internationalizes one of those algorithms.
• More spelling corrections globally and in more languages. [launch codename "pita", project codename "Autocomplete"] Sometimes autocomplete will correct your spelling before you’ve finished typing. We’ve been offering advanced spelling corrections in English, and recently we extended the comprehensiveness of this feature to cover more than 60 languages.
• More spell corrections for long queries. [launch codename "caterpillar_new", project codename "Spelling"] We rolled out a change making it more likely that your query will get a spell correction even if it’s longer than ten terms. You can watch uncut footage of when we decided to launch this from our past blog post.
• More comprehensive triggering of “showing results for” goes international. [launch codename "ifprdym", project codename "Spelling"] In some cases when you’ve misspelled a search, say [pnumatic], the results you find will actually be results for the corrected query, “pneumatic.” In the past, we haven’t always provided the explicit user interface to say, “Showing results for pneumatic” and the option to “Search instead for pnumatic.” We recently started showing the explicit “Showing results for” interface more often in these cases in English, and now we’re expanding that to new languages.
• “Did you mean” suppression goes international. [launch codename "idymsup", project codename "Spelling"] Sometimes the “Did you mean?” spelling feature predicts spelling corrections that are accurate, but wouldn’t actually be helpful if clicked. For example, the results for the predicted correction of your search may be nearly identical to the results for your original search. In these cases, inviting you to refine your search isn’t helpful. This change first checks a spell prediction to see if it’s useful before presenting it to the user. This algorithm was already rolled out in English, but now we’ve expanded to new languages.
• Spelling model refresh and quality improvements. We’ve refreshed spelling models and launched quality improvements in 27 languages.
• Fewer autocomplete predictions leading to low-quality results. [launch codename "Queens5", project codename "Autocomplete"] We’ve rolled out a change designed to show fewer autocomplete predictions leading to low-quality results.
• Improvements to SafeSearch for videos and images. [project codename "SafeSearch"] We’ve made improvements to our SafeSearch signals in videos and images mode, making it less likely you’ll see adult content when you aren’t looking for it.
• Improved SafeSearch models. [launch codename "Squeezie", project codename "SafeSearch"] This change improves our classifier used to categorize pages for SafeSearch in 40+ languages.
• Improvements to SafeSearch signals in Russian. [project codename "SafeSearch"] This change makes it less likely that you’ll see adult content in Russian when you aren’t looking for it.
• Increase base index size by 15%. [project codename "Indexing"] The base search index is our main index for serving search results and every query that comes into Google is matched against this index. This change increases the number of documents served by that index by 15%. *Note: We’re constantly tuning the size of our different indexes and changes may not always appear in these blog posts.
• New index tier. [launch codename "cantina", project codename "Indexing"] We keep our index in “tiers” where different documents are indexed at different rates depending on how relevant they are likely to be to users. This month we introduced an additional indexing tier to support continued comprehensiveness in search results.
• Backend improvements in serving. [launch codename "Hedges", project codename "Benson"] We’ve rolled out some improvements to our serving systems making them less computationally expensive and massively simplifying code.
• “Sub-sitelinks” in expanded sitelinks. [launch codename "thanksgiving"] This improvement digs deeper into megasitelinks by showing sub-sitelinks instead of the normal snippet.
• Better ranking of expanded sitelinks. [project codename "Megasitelinks"] This change improves the ranking of megasitelinks by providing a minimum score for the sitelink based on a score for the same URL used in general ranking.
• Sitelinks data refresh. [launch codename "Saralee-76"] Sitelinks (the links that appear beneath some search results and link deeper into the site) are generated in part by an offline process that analyzes site structure and other data to determine the most relevant links to show users. We’ve recently updated the data through our offline process. These updates happen frequently (on the order of weeks).
• Less snippet duplication in expanded sitelinks. [project codename "Megasitelinks"] We’ve adopted a new technique to reduce duplication in the snippets of expanded sitelinks.
• Movie showtimes search feature for mobile in China, Korea and Japan. We’ve expanded our movie showtimes feature for mobile to China, Korea and Japan.
• No freshness boost for low quality sites. [launch codename “NoRot”, project codename “Freshness”] We’ve modified a classifier we use to promote fresh content to exclude sites identified as particularly low-quality.
• MLB search feature. [launch codename "BallFour", project codename "Live Results"] As the MLB season began, we rolled out a new MLB search feature. Try searching for [sf giants score] or [mlb scores].
• Spanish football (La Liga) search feature. This feature provides scores and information about teams playing in La Liga. Try searching for [barcelona fc] or [la liga].
• Formula 1 racing search feature. [launch codename "CheckeredFlag"] This month we introduced a new search feature to help you find Formula 1 leaderboards and results. Try searching [formula 1] or [mark webber].
• Tweaks to NHL search feature. We’ve improved the NHL search feature so it’s more likely to appear when relevant. Try searching for [nhl scores] or [capitals score].
• Keyword stuffing classifier improvement. [project codename "Spam"] We have classifiers designed to detect when a website is keyword stuffing. This change made the keyword stuffing classifier better.
• More authoritative results. We’ve tweaked a signal we use to surface more authoritative content.
• Better HTML5 resource caching for mobile. We’ve improved caching of different components of the search results page, dramatically reducing latency in a number of cases.

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Google Penguin Updates Create Threatening Atmosphere Among SEO Companies

“Now To Take Your Site On Top Google Ranking Is Not Merely Depends On Optimization – Quality Is Desired In Every Possible SEO Field” – Google Penguin

Year 2012 bring lots of shocking business updates for SEO Companies. Initially, Google Panda create bullying affects among SEO service provider as well as online business owners. Sudden announcement of Google Panda updates various people get badly financially discouraged. But, anyhow they managed themselves and stand up once again to fight and achieve good ranking on Google.

Google Penguin

It’s not over here Google has launched its new webspam algorithm officially known as Google Penguin on this Tuesday only.  Under this, if you are doing over optimization then it might lead you towards severe fall down.

What’s that update all about?

Google have exclusively launched this Algorithm to stop spamming created by various search engine optimization companies to just attain good ranking and gain popularity on web. Now violating Google guidelines make you in sever lose. So, be cautious while dealing with this search engines. A small mistake can also be penalized as Google Penguin is there to keep eye on you and your activities.

I know still there are numerous SEO people who take this announcement easily but don’t be as Google authenticates that Penguin is wholly live.

How One Can Recuperate?

If you really want to make your site save from Google Penguin effects then try to make your site spam free as this tool is mainly introduced to make the Google search engine results spam less. Be careful in the matter of Google messages – check if they sent you any information about your spam doings in the past activity. Or you can check the Google Webmaster Central to substantiate your pending message that occurs due to not verifying your account.

Further, try to change everything on your site that Google has ensign as spam. Even, if you don’t find anything flagged on your site but still penguin knock your site very badly – try to change things that you might find spam-like.  However, Google Webmaster Central has the capability to file a re-assessment appeal. But, this facility is in dilemma because Google didn’t clear anything about this. So, we have to wait for a while. However, there is high possibility of few changes in webmaster forum.


What to do when Google’s wrong:


If you feel that Google Penguin has swiped you for spamming faultily? Don’t get depressed and post a detailed feedback via considering Google webmaster forum.  But, it is advisable to stay polite and try to make Google understand that something wrong that they must check once again.

Provide few examples which proven that your site has genuine background and belongs to good quality. But, never forget to mention things that create positive impact on Google webmaster and make them realize that you are genuine. One more thing that you always need to follow, explain your positive points to your sites instead giving explanation of your business lose and traffic mislay.

If you explain everything clearly to Google Webmaster I am sure they will understand make you relieve from Google Penguin.

For more updated on Google Penguin stay tuned with us…….

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Website Design and content Guidline for SEO

- Make a site with a clear hierarchy and text links. Every page should be reachable from at least one static text link.
- Offer a site map to your users with links that point to the important parts of your site. If the site map has an extremely large number of links, you may want to break the site map into multiple pages.
- Keep the links on a given page to a reasonable number.
- Create a useful, information-rich site, and write pages that clearly and accurately describe your content.
- Think about the words users would type to find your pages, and make sure that your site actually includes those words within it.
- Try to use text instead of images to display important names, content, or links. The Google crawler doesn't recognize text contained in images. If you must use images for textual content, consider using the "ALT" attribute to include a few words of descriptive text.
- Make sure that your <title> elements and ALT attributes are descriptive and accurate.
- Check for broken links and correct HTML.
- If you decide to use dynamic pages (i.e., the URL contains a "?" character), be aware that not every search engine spider crawls dynamic pages as well as static pages. It helps to keep the parameters short and the number of them few.
- Review our recommended best practices for images and video.

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Improve Your Website Conversion Rate

Why worry about getting twice as many people to visit your site, when it can be far easier to double the number of sales from the people already visiting? Here are 10 ways to improve your website conversion rate.

What is a Conversion Rate?

 Your conversion rate is a measure of the number of potential customers that go on to buy. In the context of a website, it is usually the percentage of visitors that make a purchase. Many websites concentrate solely on increasing the number of visitors they have, when often they have fairly simple problems with their site that, if solved, would have a huge effect on their conversion rate and improve their site's bottom line at minimal expense.

Improving a website conversion rate can be relatively simple. Here are 10 techniques for doing just that:

1. Make the User's Life Easy

Let's start with something that sounds simple, but apparently is too complex for many companies to get right. The more difficult you make your web site to use, the less people will buy from you.
A well designed website should aim to prevent nobody from buying - to allow 100% of the people who want to buy to do so. So where do they go wrong?

• Accessibility
  Making a site accessible is a legal obligation in many countries. Despite that, inaccessible websites are still being created. That can affect your sales, depending on how inaccessible you are, as visitors find the site impossible to use and go elsewhere (and end up recommending one of your competitors to their friends as well). A fairly typical inaccessible site could be losing 5% of potential sales because of this. (A really inaccessible website could even prevent search engines indexing it, giving a far higher amount of potential lost sales.)  
• Browsers
  Many designers only pay attention to Internet Explorer. The justification for this is usually that 99% of the site's users use IE. It never seems to occur to the designers that perhaps the reason they have so few visitors with other browsers is that their site is fundamentally broken - it doesn't work in anything else. Percentages of people not using IE varies from site to site - over 60% of visitors to this site use an alternative browser, for example. The number most often quoted though, is that 80-85% of web users are using IE on Windows, which means that an average site that doesn't work in anything else could easily be losing 15-20% of sales.  
• Be Bold!
  What happens when a user decides to buy a product? They add it to a shopping basket. How do they add it? They click a button or link (usually a button). What happens when they can't see the button? They go elsewhere. There are some users who are still uncomfortable scrolling. Having things above the fold is still important. And yet there are still plenty of sites out there with buttons that are too subtle, or don't say the right thing, or are hidden away at the bottom of the page. "Add" is rubbish button text. "Buy" is ok. "Add xxx To Your Basket" is great. "Add xxx to Your Basket" in big letters on a big, bright button, near the top of the page, is even better. Calls to action, like this, don't have to be gaudy or tasteless, but they do have to be obvious and clear. Sites I have worked on where just the call to action was changed have reported anything from a 1% to 30% increase in sales as a result.  
• Usability
  If your potential customers want to find out more before they buy, can they? Is it obvious to the user where to go to find the technical specs on your products? Are they online at all? Are they in PDF format? Can users even find your products in the first place? This is probably the most common mistake I see on any website - a complete failure to think of what the user wants and needs, and how they might use a site. Plenty of sites have product pages with a photo and some sales patter - and nothing else. Anything from 1% to 99% of potential sales can be lost through poor usability.

When you combine all of the problems above, it becomes fairly clear how easy it is to have a site perform poorly. Make your site accessible, make sure it is usable, make sure it works in common browsers, and make your calls to action clear and unambiguous, and you should be in a position to start converting the people who want to buy.

2. Be Clear, Open and Honest

If you have a product out of stock, say so. Few things annoy users as much as reading all about a product they are after, adding it to a cart, and starting the checkout process - only to find out the product isn't actually available.
The same applies to pricing - a user might spend $100 on a product, but when they find out the shipping is $100 on top of that, they are unlikely to continue the sale. Showing delivery pricing is tricky business, but not impossible. An Ip to Country database will allow you to work out where a user is from and show them a likely delivery cost, for example. If you can't do that, show delivery prices for the countries most appropriate to you - where your products are most often delivered, or for major world regions.

3. Don't Waste Time

One of the biggest mistakes sites make is asking for too much information. Your conversion process may be sale, or it may be a request for information. Either way, don't waste the user's time asking for things you don't need to know. This is, of course, doubly important when it comes to asking for information the user deems private, and that they don't want to give out without good reason.
You don't need to demand the user's email address before letting them download a PDF. You don't need their phone number when they fill out an email enquiry form. A user may not want to buy from you twice - so why make them create an account so they can buy again later before processing their first order? You can give the user the option to do all of these things by all means, but make sure it's not compulsory.

4. Help the User Trust You

Most people are still cautious when buying online, and rightly so. There are plenty of people you really shouldn't give your credit card information to! It's important to give the potential customer every reason to trust you.
An address - bricks and mortar, not a P.O. Box - is a good start. A phone number, with people answering the phone, also helps. Showing a privacy policy and explaining shipping procedures clearly can also help the user to trust you. If you have a SSL certificate, show the "VeriSign Secured" logo to the user.
Design and content also play a part in trust. A poor design gives off an unprofessional feeling. If a company can't afford a decent website, or won't spend the money on it, how can a user be sure their order will be treated with the importance it deserves? If content is inaccurate or badly written, the same applies - show that you take pride in what you do.

5. Have a Clear Returns Policy

Returns on the web are, and are likely to remain, a major issue for consumers. With a bricks and mortar shop, the customer knows where the shop is and that to return the product they simply have to go back there and explain the problem. With the web, this is more of an issue. This is especially true for clothing (where people cannot try things on before buying).
Users are impressed with sites with a good returns policy and are more likely to buy from them. Have people phone for returns - they can then explain the problem to a real person, which is always a good first step. Free return shipping is usually a good option, if commercially viable. People don't like to pay to return things, especially if it is a mistake by the retailer. Finally, give the user plenty of time to return things. 28 days is fairly common, but if it takes you that long to deliver a product, what use is the return policy? 28 days from the date of delivery is better.

6. Keep the User Informed

When somebody buys something online, they want to know when it's going to arrive at their door. People are impatient, after all. Giving them an estimated delivery date during the checkout process is a good start. Emailing them when their product is dispatched is great. Giving them a tracking number if using a delivery service that supports online tracking is even better. Keep the user informed at every step of the process, before and after sale, about as much as you can.
How will this improve your conversion rate? Leaving the customer happy once they have made a sale means they are more likely to speak favourably about you later. They may even recommend you to their friends and within online communities. They are also far more likely to buy from you again.
Think about it like this - if a salesman is doing their absolute best to help you, and to make your life easy, and answering your questions, you might buy what they were selling. If they completely ignored you after you'd bought from them, how would you feel about them? They might well have undone all the good work they put in, because once you'd completed your purchase they see no immediate value in you. A company that shows it cares about their customers, even after they've finished shopping, will make a user far happier and far more likely to return.

7. Offer Different Payment Options

It might sound obvious, but you should offer the user a reasonable selection of methods of payment. Not everybody has a credit card, and those that do don't always want to use them. You don't have to accept cheques, but when deciding on payment methods, consider alternatives to the usual methods. Make the user's life easy and give them what they want.

8. Improve the Value of Visitors

People that buy from you are doing so because they like what it is they see. If a user adds a product to a basket, show them other things they might like as well. If they are viewing a product, the same applies - show them similar items. While they might not buy the product they first saw, other similar ones may not have issues that put them off the first. Upselling and cross-selling are tried and tested sales techniques, and there is no reason not to use them on the web.

9. Be Memorable

A good site will include information. A poor one is just an online catalogue. Information (articles, advice, reviews and so on) all help the user early in their buying process. Users start with research online, just as they do offline. If you can make contact with the user at that stage of their process, and give a favourable impression, there is a good chance that they will come back and buy from you when they finally decide to make a purchase.
Being memorable, and making sure you stick in the user's mind, is dependant on a lot of factors. You must have a USP (see the next point), and branding is important (no good if your visitors remember why you are great but don't remember your name), as well as the quality of your site and information.

10. Know Your USP

Finally, the most important point of all - your Unique Selling Point (USP). Your USP is what sets you apart from your competition. If a visitor goes to several sites looking for a product, why would they decide to buy from you instead of somewhere else?
Many companies do not know their USP. Almost all companies have one, but not all of them are aware of it. If you are a family run business, that's a potential USP. Great customer service, low prices, products that can't be bought elsewhere, free delivery, great support - all of these are USPs. Tell your users what yours is. Shout it from the proverbial rooftops.

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Google Update April 2012? Over SEO Penalty?

In the past 20 hours or so, I have seen a huge uptick in the number of complaints in the Google Webmaster Help forums with people complaining that their sites no longer rank in Google.
Update: This is not the "over optimization" penalty as we thought. Matt Cutts posted on Google+ it is related to a "classifier for parked domains" which went haywire. Google fixed the issue, Matt said:

I saw a recent post where several sites were asking about their search rankings. The short explanation is that it turns out that our classifier for parked domains was reading from a couple files which mistakenly were empty. As a result, we classified some sites as parked when they weren't.
I apologize for this; it looks like the issue is fixed now, and we'll look into how to prevent this from happening again.

So I guess we are still on a holding pattern for the over optimization penalty.
Here is the rest of the post as it was...
I captured 11 different complaint threads before stopping, I suspect there are about 25 or more complaint threads and many many more webmasters suffering from a possible Google update. Here are some of those 11 threads; #1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11 and many more.
The ongoing WebmasterWorld thread has taken notice of this as well. One said:

Our niche has been heavy shaked up. Most of the upcoming ecom sites are low quality - > I think it has somthing to do with the "overoptimzed" and "level" efforts, cause this shops only have little ranges and will not hit the SEO overoptimized barrier.

Google has not officially announced something yet, but this can very well likely be the overly SEO penalty Matt Cutts pre-announced. Keep in mind, we had a Panda update a few weeks ago, Panda 3.4.
Did you notice major changes in the search results?
Forum discussion at Google Webmaster Help.

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Search Phone Number On Google.com

I wanted to clarify a quick point: when people search for a phone number and land on a page like the one below, it's not really useful and a bad user experience. Also, we do consider it to be keyword stuffing to put so many phone numbers on a page.

There are a few websites that provide value-add for some phone numbers, e.g. sites that let people discuss a specific phone number that keeps calling them over and over. But if a site stuffs a large number of numbers on its pages without substantial value-add, that can violate our guidelines, not to mention annoy users.

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Twitter vs. Facebook – Which Is Better for Conversion?

We get asked this ALL the time and it’s a very big question because it determines not only how you spend your time but who is getting your messages.

 

Here’s the ONE answer to this very big question: It depends on your customers!

You know the saying that the customer is always right?  Well, it’s true here too and the customer also determines where you should be sharing your amazing gifts.

Confused?  Let’s break it down.

Twitter relies on conversation.  It’s a way for your customers to get to know you in a more personal and casual way.  Most Twitter users are younger, more tech-savvy, enjoy connecting with people they don’t know personally on a daily basis.  They also love chatting.

Facebook is more of a broadcasting platform where you post your new blog posts, products shots, sales, surveys, etc.  Facebook users range from teenagers to grandmas.  The people who love Facebook are on there to keep up with family and friends.  They’ll check less often than Twitter users but they want to be up-to-date on the big news from you.

They still both sound good, right?  There’s nothing that says you can’t use both!  In fact, most people do!  But if you don’t want to keep splitting your time, or if you feel your social media is not giving you the response you want, then think about this: where are your customers?

How old are your customers?  How often do they want to hear from you?  Do they follow other businesses on Facebook or Twitter?  Do they want just the big news or do they want to chat with you about things in the works, offer advice for new shops to pitch, etc?

If your customers aren’t on Facebook (or spend much less time there than on Twitter), then use Hootsuite to post important news BOTH to Twitter and Facebook.  Time saved!  Or, if your customers don’t like Twitter, then just focus on Facebook and a mailing list!  There’s nothing that says you have to do everything on every platform because if your customers aren’t there, you’re wasting your time!  And we all know time is the one resource we don’t have enough of.

Make a profile of your customers and figure out which platform they prefer: Facebook or Twitter.  Or post a survey and ask people how they connect with you AND how they would prefer to connect with you.  Then focus your attention on the site where your customers actually are!  You’d be amazed by how much interaction and sales you’ll get that way!

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